Refund & Cancellation Policy

Overview

This policy outlines the terms for refunds and cancellations for services and training programs provided by Instillsoft Private Limited ("Instillsoft"). Our goal is to provide a clear understanding of your options and our commitments.

Corporate Training & Workshops

Cancellation by Client

• More than 15 days before start date: A full refund will be issued, minus any non-refundable transaction fees or costs incurred for third-party vendors or trainers.
• Between 7 and 15 days before start date: A 50% refund of the total fee will be issued.
• Less than 7 days before start date: No refund will be provided as resources and trainers are confirmed.
• All cancellation requests must be submitted in writing to hello@instillsoft.com.

Cancellation by Instillsoft

In the unlikely event that Instillsoft or its designated trainer needs to cancel a training session, we will notify the client as soon as possible. Clients will be offered the choice of a full refund or rescheduling the session to a mutually agreed-upon future date.

Public Course Enrollments (Individual)

Cancellation & Refunds

• Up to 72 hours before the course start time: You may request a full refund. The refund will be processed within 7-10 business days to the original payment method, minus any applicable payment gateway charges.
• Within 72 hours of the course start time: No refunds will be provided. However, you may request to be moved to a future batch for the same course, subject to availability. This transfer is at the discretion of Instillsoft.
• After course commencement: No refunds or transfers will be provided once the course has started.
• To request a cancellation or transfer, please email hello@instillsoft.com with your enrollment details.

Software Development & Consultation Services

Payments for custom software development and consultation projects are made in milestones as agreed upon in the project proposal or contract.

• Each milestone payment is non-refundable once the work for that milestone has commenced.
• If a project is cancelled by the client, any payments made for completed or in-progress milestones are non-refundable.
• Any advance payments for project initiation are non-refundable as they cover the cost of project setup, resource allocation, and initial discovery phases.

Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us by email: hello@instillsoft.com